FAQAnswers to common questions
Everything you need to know about our packages, timelines, and how we work. Still curious? Book a free call and we'll answer anything.
How do I choose between Starter, Growth, and Scale?
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Starter fits small businesses launching a professional 5-page site. Growth is for brands that need a bespoke design system, CMS/admin, and e-commerce or booking. Scale is for funded startups and enterprises building a full custom web app, SaaS platform, or mobile app with dedicated senior teams.
What are the typical timelines for each package?
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Starter takes 3–4 weeks from kickoff to launch. Growth runs 5–8 weeks. Scale projects run 8–16+ weeks depending on scope, integrations, and whether a mobile app is included. Every timeline is confirmed after the free discovery call.
What is included in every package?
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All packages include a discovery workshop, custom design, fully responsive build, SEO foundations, analytics + Search Console setup, and post-launch support. Growth and Scale add CMS/admin, e-commerce, technical + content SEO, and longer support windows.
Do packages include hosting and domains?
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Project scope covers design, build, and launch support. Hosting, domain registration, and third-party services (Stripe, email, SMS, analytics) are billed at cost to you and set up as part of launch. We recommend and configure the best-fit stack for your project.
Can I upgrade from Starter to Growth or Scale later?
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Yes. Every build is engineered on a modular stack, so you can layer on a CMS, e-commerce, dashboards, or a mobile app without rebuilding from scratch. Many clients start with Starter and grow into Scale over 6–12 months.
What does post-launch support include?
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Support covers bug fixes, minor content updates, performance monitoring, and questions from your team. Starter includes 30 days, Growth includes 90 days, and Scale runs on a retainer or SLA agreement tailored to your uptime and response-time needs.
How does engagement work?
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Starter and Growth kick off with a discovery call and a written scope. Scale projects are milestone-billed across discovery, design, build, and launch. International clients can be engaged and invoiced in USD equivalent on request.
Do you offer ongoing maintenance or growth retainers?
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Yes. After launch you can move onto a monthly retainer covering feature work, SEO, performance, and growth experiments. Retainers start from a few hours per month for small sites up to a dedicated squad for Scale platforms.